consumers, it's a business' customer service that makes them stand out. 11 news i-team reporter lisa robinson has more on how some local retailers are faring. >> hopefully you'll have great customer service this holiday shopping season, but that wasn't always the case for our secret shopper. with the i-team's hidden camera rolling we sent her to a dozen stores in the baltimore area. she'll make purchases, and then give us her overall opinion of the experience, including the help she receives and the cleanliness of the stores and ladies' rooms. some places got it right. >> service was excellent. i told her it was a gift. she gave me a little bag a gift receipt. absolutely pleasant. >> other places? well, she thought some of them weren't so good. >> i would have walked out the door. it's in such a shambles this store. >> see which stores the secret shopper feels was the best and which ones just didn't cut it in the customer service test. for the 11 news i-team, i'm lisa robinson. >> now your 11 insta-weather plus forecast with sarah caldwell. >> hope you're doing well on this monday. a

a raid on her house. the judge is sending information on how to respond. lisa baden the problem is having inconsistent theories. earlier questions from the jury regarding the decorouand definif "implied." also, how long she had have the gift cards in her possession to constitute a crime. a person in a position of public trust keeping something of value that does not belong to them. the judge advised the jury to read page 21 of the instructions. perhaps they struggled with this sentence. "the near failure to return an item interested to a person without criminal intent does not constitute misappropriation by a fiduciary." if we don't expect a decision anytime before 12:30 today. at that time the jury orders lunch. david collins reporting. >> we will have updates at 4:00 5:00, 6:00. a woman is dead and the man recovered after a boat was shot outside a west baltimore funeral home at 7:30 last night at the brown's funeral home on north fulton avenue. the 34 year-old female was shot in the test. rust to a hospital, pronounced dead hours later. no word on the condition of the male victim. the s

good and not so good opinions of the customer service. she's back with more tonight. i am lisa robinson. >> tonight she hands out grades to more than a half-dozen stores and one of them will get her best grade debt. the seeker shopper visited stores all around baltimore with a hidden camera team close behind. she shops for toys household goods, this gives her opinion. tonight one store in particular gets a glowing grade. >> excellent in customer service all the weight around. >> but a slow to cut another store does not cut it. >> i have to give them an f e is nothing was even remotely close to get me out of that door. >> find out tonight. how all the other stores make out in the 19th annual customer service test. >> now insta-weather-forecast with sandra shaw. >> i hope you are careful out there as we saw have during earlier this morning and since then it has been just drizzle. you can see a blanket of low- level clouds. that translates into some fog. jsut a gray mid-atlantic day out there for you. we're 52 downtown. we have only risen a couple of degrees since this morning in the upper

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